Visitor Services Associate: OPS Part time 28 hour ...
Posted: Aug 07, 2019
Mission San Luis
Visitor Services Associate: 28-hour per week
OPS Part-time: Pay Rate: $13.50/hour
Primary Job Description:
Ensuring a welcoming, safe and enjoyable visit for the museum’s visitors. Focuses on customer service, visitor engagements, admissions, greeting visitors, acknowledging visitor comments/concerns, answering questions, and providing a quality experience.
Duties and Responsibilities:
Assist with day to day Visitor Services tasks including cash register skills, strong multi-tasking, answering telephones, efficient communication, the ability to work and think quickly under pressure, and the ability to engage visitors of all ages.
Contributes to the museum’s customer service mission, ensuring a quality experience in a polite, engaging, and professional manner.
Greeting guests, retail sales, receiving and pricing merchandise, office administration, scheduling and processing payments for tours, events, and workshops, docent tours, use AV equipment, maintaining tour database,
Assisting maintenance, parking, site security and other duties as need.
KSAs:
Ability to work in a fast paced, highly sensory, stimulating environment
Smiling team player, with a pleasing disposition and service orientation.
Ability to react positively to rapidly changing environment
Experience working with children and families from diverse backgrounds
Must be comfortable dealing with large groups of people and public speaking
Ability to understand and apply pertinent rules, regulations, policies, procedures, communicate effectively and have excellent customer service skills.
Intermediate computer skills- Must know Office Word, Excel and Access
Take care of clerical work including couriers, faxes, and filing forms, etc
Maintaining and updating databases on daily, weekly, monthly intervals according to the schedule of each database
Ability to present oneself in a professional manner with regards to personal appearance and hygiene and willing to wear a uniform, if needed
Must be able to remain at either seated or standing positions for long periods
Required to work 28 hours per week including weekends, school vacations and holidays. Must have a flexible schedule
The ideal candidate would possess a high school diploma or equivalent (BA/ BS or some college preferred), and one year computer experience, cash-handling, and customer service work required. This position is classified OPS (Other Personnel Services). Applicants being considered for employment will be required to pass a Level 2 Criminal Background screening. Relatives of current Florida Department of State employees will not be considered.
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.
To Apply: Submit resume, cover letter, and three references to:
Helena.Sadvary@dos.myflorida.com
