Mission San Luis
Visitor Services Intern

Primary Job Description:

Ensuring a welcoming, safe and enjoyable visit for the museum’s visitors. Focuses on customer service, visitor engagements, admissions, greeting visitors, managing gift shop purchases, acknowledging visitor comments/concerns, answering questions, and providing a quality experience.

Duties and Responsibilities:

• Assist with day to day Visitor Services tasks including cash register skills, strong multi-tasking, answering telephones, efficient communication, the ability to work and think quickly under pressure, and the ability to engage visitors of all ages.
• Contributes to the museum’s customer service mission, ensuring a quality experience in a polite, engaging, and professional manner.
• Greeting guests, retail sales, receiving and pricing merchandise, office administration, scheduling and processing payments for tours, events, and workshops, docent tours, use AV equipment, maintaining tour database,
• Assisting maintenance, parking, site security and other duties as need.

KSAs:

• Ability to work in a fast-paced, highly sensory, stimulating environment
• Smiling team player, with a pleasing disposition and service orientation.
• Ability to react positively to a rapidly changing environment
• Experience working with children and families from diverse backgrounds
• Must be comfortable dealing with large groups of people and public speaking
• Ability to understand and apply pertinent rules, regulations, policies, procedures, communicate effectively and have excellent customer service skills.
• Intermediate computer skills- Must know Office Word, Excel and Access
• Take care of clerical work including couriers, faxes, and filing forms, etc
• Maintaining and updating databases on daily, weekly, monthly intervals according to the schedule of each database
• Ability to present oneself professionally with regards to personal appearance and hygiene and willing to wear a uniform, if needed
• Must be able to remain at either seated or standing positions for long periods
• Required to work at least 12 hours a week and have a flexible schedule

Applicants being considered for an internship will be required to pass a Level 2 Criminal Background screening.

To Apply: Submit a resume and cover letter to Matt Smith at matthew.smith@dos.myflorida.com or call 850-245-6406 for more information.