Visitor Services Associate: OPS Part time 28 hour per week

Mission San Luis

Visitor Services Associate: 28-hour per week

OPS Part-time: Pay Rate: $13.50/hour

Primary Job Description:

Ensuring a welcoming, safe and enjoyable visit for the museum’s visitors. Focuses on customer service, visitor engagements, admissions, greeting visitors, acknowledging visitor comments/concerns, answering questions, and providing a quality experience.

Duties and Responsibilities:

• Assist with day to day Visitor Services tasks including cash register skills, strong multi-tasking, answering telephones, efficient communication, the ability to work and think quickly under pressure, and the ability to engage visitors of all ages.
• Contributes to the museum’s customer service mission, ensuring a quality experience in a polite, engaging, and professional manner.
• Greeting guests, retail sales, receiving and pricing merchandise, office administration, scheduling and processing payments for tours, events, and workshops, docent tours, use AV equipment, maintaining tour database,
• Assisting maintenance, parking, site security and other duties as need.

KSAs:

• Ability to work in a fast paced, highly sensory, stimulating environment
• Smiling team player, with a pleasing disposition and service orientation.
• Ability to react positively to rapidly changing environment
• Experience working with children and families from diverse backgrounds
• Must be comfortable dealing with large groups of people and public speaking

• Ability to understand and apply pertinent rules, regulations, policies, procedures, communicate effectively and have excellent customer service skills.

• Intermediate computer skills- Must know Office Word, Excel and Access
• Take care of clerical work including couriers, faxes, and filing forms, etc
• Maintaining and updating databases on daily, weekly, monthly intervals according to the schedule of each database
• Ability to present oneself in a professional manner with regards to personal appearance and hygiene and willing to wear a uniform, if needed
• Must be able to remain at either seated or standing positions for long periods

• Required to work 28 hours per week including weekends, school vacations and holidays. Must have a flexible schedule

The ideal candidate would possess a high school diploma or equivalent (BA/ BS or some college preferred), and one year computer experience, cash-handling, and customer service work required. This position is classified OPS (Other Personnel Services).  Applicants being considered for employment will be required to pass a Level 2 Criminal Background screening. Relatives of current Florida Department of State employees will not be considered.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

To Apply: Submit resume, cover letter, and three references to:

Helena.Sadvary@dos.myflorida.com